Consumers keep the statutory rights our Returns Policy describes, both to cancel and to a remedy for faulty goods, and these Terms do not affect them. A consumer who cancels pays no restocking fee; the refund may, however, be reduced by any loss in value that results from handling the goods more than was needed to inspect them.
For business (trade) buyers, returns must be authorised by Euro CCTV in advance (RMA). Goods must be unused, in undamaged original packaging, and must reach us no more than 14 days after delivery.
For business (trade) buyers, restocking fees may apply, and bespoke, custom-configured or special-order items are non-returnable except in the event of a manufacturing defect.