Delivery & collection
What it costs, when it leaves us, and how to collect — before you reach the card form.
- UK mainland delivery
- £4.99
- Per order, not per item
- Free delivery
- Over £100.00
- Applied automatically in the basket
- Same-day dispatch
- Order by 4pm
- Monday to Friday, on stocked items
Collect from the counter — free
Order online and collect from Unit E2 Bx, Brent Cross Shopping Park, Tilling Road, London, NW2 1LS. Call +44 330 401 1003 first so we can confirm the order is picked and waiting — it saves a wasted journey when a line is coming in on the next delivery.
Trade accounts
Delivery terms on an approved trade account are agreed with your account, and pallet and multi-drop deliveries are quoted per consignment rather than at the standard rate. Apply for an account — it takes a couple of minutes and costs nothing.
Common questions
How much is delivery?
UK mainland delivery is £4.99 per order, and free on orders over £100.00. The charge is applied to the order, not per item, so adding a second camera or a drum of cable does not add a second delivery fee.
When will my order be dispatched?
Orders placed before 4pm Monday to Friday on items we hold in stock are dispatched the same working day. Orders after the cut-off, and at weekends, go out on the next working day.
Can I collect instead of paying for delivery?
Yes. Collection is free from Unit E2 Bx, Brent Cross Shopping Park, Tilling Road, London, NW2 1LS. Place the order online, then call +44 330 401 1003 to confirm it is picked and ready before you travel.
Do you deliver outside UK mainland?
Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands are quoted individually because the carriers surcharge them. Send us the postcode and the basket and we will confirm the cost before you pay.
What if something arrives damaged or is not what I ordered?
Tell us within a reasonable time and we cover the cost of putting it right, including return carriage. You also have 14 days to change your mind on a distance sale for any reason, and 30 days to reject faulty goods — the returns page states both in full.
Changed your mind, or something arrived faulty? See returns & refunds or email support@eurocctv.co.uk.