EUROCCTVHelp · Trade
Frequently asked questions.
Accounts, quotes, delivery and returns — answered the way the trade desk answers them.
Trade accounts
How do I open a trade account?+
Apply through the trade account page. Applications are reviewed by our team, and once approved you sign in to see your trade pricing. Apply for a trade account
Why can I not see prices?+
Pricing on this store is reserved for approved trade customers. Sign in to your account to see your prices, or apply for an account if you are new. Sign in
Can I buy as a member of the public?+
This store supplies the trade. If you are a consumer, our team can point you to the right place for your requirements. Contact us
Quotes & ordering
Can I get a quote for a larger job?+
Yes — build a quote from your account dashboard, or send us the specification and quantities and we will price it. Bulk quantities are priced sharper than list, and the quote is formatted so you can pass it to your end customer with your own margin added. Quoted projects get trade-desk support through to commissioning. Request a quote
Do you offer credit terms?+
Approved accounts can apply for a credit facility. Terms are agreed per account. Apply for credit
Delivery & returns
How is delivery arranged?+
Delivery options are shown at checkout for your order. Tracking details follow once dispatched.
What is the returns process for trade orders?+
Business-to-business returns are handled under our terms of sale — contact us with the order reference before sending anything back so we can issue instructions. Returns policy
Products & support
Can you check compatibility against an existing installation?+
Yes — send the recorder or system model numbers and we will confirm which cameras and accessories fit. Technical desk
Do you supply datasheets?+
Datasheets and manuals are attached to product pages where the manufacturer publishes them.