Frequently asked questions.

The trade account page is where you apply; our team then reviews each application individually. Once it is approved, signing in shows your trade pricing across the site. Apply for a trade account

Prices on this store are reserved for approved trade customers, which is why a guest sees none. If you already hold an account, signing in shows them; if you are new, the first step is an application. Sign in

The store exists first and foremost to supply trade customers. That said, consumers are welcome to contact our team, who will point them towards the right place for what they need. Contact us

Yes. There are two routes: build the quote yourself in your account dashboard, or let us have the specification with quantities, and we will work out the price for you. Bulk quantities are priced below list, and the quote is set out so that you can hand it on to your own customer with your margin added. In practice, a quoted project also keeps trade-desk support until commissioning. Request a quote

Once an account is approved, it becomes eligible for a credit facility; as a rule, the terms are agreed individually for each account. Apply for credit

Checkout lists the delivery options available for an order, and tracking details are sent once it has been despatched.

Business-to-business returns are governed by our terms of sale. The reason we ask you to get in touch first, quoting the order reference, is so that we can issue the right instructions before anything is sent back. Returns policy

Yes. The model numbers of the existing recorder or system are what we need; from those, we can confirm the cameras and accessories that will work with it. Technical desk

Datasheets and manuals appear on the product page in each case where the manufacturer publishes them.